What is your role at Accora?
Customer Care Team Leader
How long have you been part of the team?
18 months!
What does a typical day look like for you?
A typical day for me is very varied, from taking calls from customers and team members regarding queries/deliveries/servicing – to the creation of cases, processing of quotes and sales orders and training team members on our systems.
What do you enjoy most about your role?
I enjoy the fact that no two days are the same, the case load is always varied. I particularly enjoy supporting both our customers and my team. Every day brings new challenges, and it is very rewarding to help people find solutions while coaching my team to grow in confidence and deliver a great customer experience.
What’s something people might not expect about your work?
People often think of Customer Care as just answering calls and queries, but a big part of my role is problem solving, coaching, and working with different teams to improve processes and make the overall customer experience better.
What’s one value or mindset that guides how you work?
Empathy. Taking the time to understand someone’s perspective, whether it’s a customer or colleague helps to build trust, finds the right solution, and creates positive outcomes for everyone involved.
What’s a moment or achievement at Accora you’re especially proud of?
I am especially proud of the growth and development of my team and the positive impact we have been able to make to our customers. Seeing team members build confidence, take ownership and work together to overcome challenges is incredibly rewarding. I am also proud of the improvements that we have made to enhance the customers experience and ensure that we continue to deliver the high level of care that Accora is known for.
If you had to describe Accora in one word, what would it be- and why?
Caring. Everything we do at Accora is focused on improving people’s lives. Whether its supporting customers, working together as a team, we’re continuously looking for ways to improve. Care is at the heart of everything that we do.
When you're not at Accora, how do you like to unwind or spend your free time?
When not at work, I like to spend time with my family and friends, travelling, getting outdoors into my vegetable garden, and taking time to relax and recharge. I find that stepping away from the day to day helps me return refreshed and ready to take on new challenges.


Book a FREE joint visit
We offer joint visits at your service user’s home for the Accora product range. Our Product Specialists recommend the minimum specification to meet the clinical need of your service user and work up from that as directed by the prescriber.









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