1. What is your role at Accora?
IE Customer Care Manager.
2. How long have you been part of the team?
I’ve been with the team for over six years now.
3. What does a typical day look like for you?
My day is a mix of calls, emails, and administration. A big part of my role is reaching out to clinicians to arrange high-quality, Ireland-led training sessions. Whether online or in person, we aim to support clinicians across Ireland and Northern Ireland, and the best part is that it’s always free.
I also link with the wider team across the board daily in Ireland, be it operations or product specialist to deliver the best service for our customers and client’s needs. We work closely with our team in the UK, marketing, business support, design etc who have all been amazing in supporting Ireland in getting to where we are today.
4. What do you enjoy most about your role?
I love being able to help people. There is a great sense of satisfaction going home, knowing we’ve made a genuine contribution to a client's daily needs. I also enjoy the logistical side of my work, from arranging training, to working on our four upcoming conferences this year.
5. What’s something people might not expect about your work?
People are often surprised by how varied my role is. While delivering the highest standard of customer care remains my top priority, I also work closely with Business Development, Marketing, Logistics, and Sales, and contribute as a member of the Irish management team.
6. What’s one value or mindset that guides how you work?
Respect. To me, respect isn’t just a single act; it’s an ongoing attitude and a daily habit that shapes every interaction I have.
7. What’s a moment or achievement at Accora you’re especially proud of?
I am incredibly proud of how we’ve grown. Just 14 months ago, I was working from home alone. Now, we have two large office spaces in Newbridge Business Centre with six staff members on-site daily. One of those spaces is a showroom where we host online demos, webinars with guest speakers, and offer in-person demonstrations, where we invite nursing home managers, Directors of Nursing etc to view what we have to offer. Seeing that change has been amazing.
8. If you had to describe Accora in one word, what would it be- and why?
I’d choose two here; nurturing and supportive. Accora truly considers the well-being and specific needs of every individual. Accora are constantly innovating equipment to ensure clients can live with more independence and dignity.
9. When you're not at Accora, how do you like to unwind?
My partner and I have three children and a dog, so life is busy with after-school activities and sports! To unwind, a little socialising & meeting friends. I also love pilates and the occasional glass of wine. 😊


Book a FREE joint visit
We offer joint visits at your service user’s home for the Accora product range. Our Product Specialists recommend the minimum specification to meet the clinical need of your service user and work up from that as directed by the prescriber.












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