Conversations that matter: Navigating sensitive topics with patients and families
Join Kate Jackson as she reflects on experiences of conversations that feel challenging and shares her learning about how to reduce anxiety, stress and worry about interactions with patients and families. Kate will explore concepts and skills that help to build confidence in addressing topics that may feel uncomfortable and offer tips and strategies that can be used in health and social care practice.
Learning Outcomes
- Explore challenging conversation topics such as death, disagreements and safeguarding issues
- Consider the value of empathy in clinical conversations
- Refresh learning about therapeutic use of self in conversation
Meet our Experts
Nicola Murphy is a dedicated and compassionate Occupational Therapist with experience within the inpatient, outpatient, and community settings. Her experience spans across many specialities including oncology, surgery/ vascular, wheelchairs services, and elderly care.
Kate Jackson is an Independent Occupational Therapist based in Leicester. She has worked in Mental Health services in the NHS, as a Lecturer in Higher Education and as a Clinical Lead Occupational Therapist in a Hospice setting, among her roles. Kate is a trained Mindfulness Teacher and has an MA in Mental Health Studies. She currently runs her practice ‘Wellbeing Therapy Solutions’ in Leicester, offering mental health focused Occupational Therapy.
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