The importance of good communication and its impact on clinical outcomes
In this session we will explore the various types and styles of communication, how important the way we communicate is and how this may affect the outcome when working with service users and their carers. We will refer to the legislation that guides us and be referred to in these complex cases and know when to seek legal advice for an individual case.
Learning Outcomes
- We will discuss the importance of communication method and style and the impact this can have on our outcomes
- To become familiar with the legislation that is relevant when working with users and family members who may not wish to proceed with the recommendations
- What to consider when the user does not have capacity and the family are resistant to the recommendations.
Meet our Experts:
Michael Mandelstam
Michael has provided independent legal training in the field of health and social care for 25 years and written many legal books. He also worked at the Department of Health and Social Care for a period, following ten years at the Disabled Living Foundation.
Debra Dunitz
Since qualifying in 2006, Debra has worked as an occupational therapist in both community and in-patient environments. After three years on a mixed NHS and social care rotation, Debra moved to Brent local authority, where she worked for 5 years. In 2014 Debra split her role between managing her own caseload in the private sector and Barnet local authority’s equipment provision service. Debra now runs our seating assessment training programme.