Conversations that matter: Navigating sensitive topics with patients and families
Join Kate Jackson as she reflects on experiences of conversations that feel challenging and shares her learning about how to reduce anxiety, stress and worry about interactions with patients and families. Kate will explore concepts and skills that help to build confidence in addressing topics that may feel uncomfortable and offer tips and strategies that can be used in health and social care practice.
Learning Outcomes
- Explore challenging conversation topics such as death, disagreements and safeguarding issues
- Consider the value of empathy in clinical conversations
- Refresh learning about therapeutic use of self in conversation
Meet our Experts
Nicola Murphy is a dedicated and compassionate Occupational Therapist with experience within the inpatient, outpatient, and community settings. Her experience spans across many specialities including oncology, surgery/ vascular, wheelchairs services, and elderly care.
Kate Jackson is an Independent Occupational Therapist based in Leicester. She has worked in Mental Health services in the NHS, as a Lecturer in Higher Education and as a Clinical Lead Occupational Therapist in a Hospice setting, among her roles. Kate is a trained Mindfulness Teacher and has an MA in Mental Health Studies. She currently runs her practice ‘Wellbeing Therapy Solutions’ in Leicester, offering mental health focused Occupational Therapy.
People who watched this also watched...
End of life care - what do I need to know?
Identifying when patients are in their last year of life can be challenging. The same can be said for recognising dying. This webinar explores what is available to help us help the people we care for to better plan for the end of their life, and when the time comes to die well. Attendees will learn about the myths associated with palliative and end of life care, and have the opportunity to ask questions towards the end of the session.
Simple seating solutions: case studies from practice and experience
In this webinar, Nicky Phillips is joined by Clinical Specialist Occupational Therapist Andrew Semple, founder of the Seating Clinic in Clontarf, Dublin. Andrew is a strong advocate for simple, effective seating approaches that build occupational therapists’ confidence in seating assessment and intervention.
Together, Nicky and Andrew will explore real-life case studies, discussing the clinical reasoning and decision-making processes that led to positive client outcomes. The session will also demonstrate how simple seating changes can be implemented using practical equipment solutions.
Designed for occupational therapists and other health professionals, this webinar focuses on practical, adaptable seating solutions that can be applied across home, community, and care environments.
The importance of good clinical reasoning
In this two part webinar we will explore:
Part 1: What is clinical reasoning and why is it important – with a focus on the interchangeable terminology and obtaining a deeper understanding of the need for clinical reasoning.
Part 2: How do you clinically justify and how can we get better at it – the speakers will share their thoughts, tips and tricks on best practice.