The importance of good communication and its impact on clinical outcomes
In this session we will explore the various types and styles of communication, how important the way we communicate is and how this may affect the outcome when working with service users and their carers. We will refer to the legislation that guides us and be referred to in these complex cases and know when to seek legal advice for an individual case.
Learning Outcomes
- We will discuss the importance of communication method and style and the impact this can have on our outcomes
- To become familiar with the legislation that is relevant when working with users and family members who may not wish to proceed with the recommendations
- What to consider when the user does not have capacity and the family are resistant to the recommendations.
Meet our Experts
Michael has provided independent legal training in the field of health and social care for 25 years and written many legal books. He also worked at the Department of Health and Social Care for a period, following ten years at the Disabled Living Foundation.
Since qualifying in 2006, Debra has worked as an occupational therapist in both community and in-patient environments. After three years on a mixed NHS and social care rotation, Debra moved to Brent local authority, where she worked for 5 years. In 2014 Debra split her role between managing her own caseload in the private sector and Barnet local authority’s equipment provision service. Debra now runs our seating assessment training programme.
Useful resources
The importance of good communication
Download the slides for the webinar 'The importance of good communication and its impact on clinical outcomes'
People who watched this also watched...
Concepts behind an evidence-based falls prevention programme for older people: Stepping On
Megan Swann is a Consultant Occupational Therapist Master Trainer and Co-author of the Stepping On falls prevention programme in Australia NSW. She has over 30 years of experience. Stepping On, an evidence based programme, aims to equip participants with the knowledge, strength and confidence to prevent falls, stay active and remain independent.
The programme whilst founded in Australia by two Occupational Therapists is also now in 17 states of the US and a manual has been written for Spanish speakers in the US: www.steppingon.com.
She continues to run and train allied health workers to become Stepping On facilitators.
End of life care - what do I need to know?
Identifying when patients are in their last year of life can be challenging. The same can be said for recognising dying. This webinar explores what is available to help us help the people we care for to better plan for the end of their life, and when the time comes to die well. Attendees will learn about the myths associated with palliative and end of life care, and have the opportunity to ask questions towards the end of the session.
Optimising posture and positioning to support safe swallowing: a multidisciplinary approach
This session will be delivered jointly by SLT and OT. In this session we will explore the optimum positioning for swallowing and then investigate interventions on how to manage when a person is unable to achieve this optimum position.