The importance of good communication and its impact on clinical outcomes
In this session we will explore the various types and styles of communication, how important the way we communicate is and how this may affect the outcome when working with service users and their carers. We will refer to the legislation that guides us and be referred to in these complex cases and know when to seek legal advice for an individual case.
Learning Outcomes
- We will discuss the importance of communication method and style and the impact this can have on our outcomes
- To become familiar with the legislation that is relevant when working with users and family members who may not wish to proceed with the recommendations
- What to consider when the user does not have capacity and the family are resistant to the recommendations.
Meet our Experts
Michael has provided independent legal training in the field of health and social care for 25 years and written many legal books. He also worked at the Department of Health and Social Care for a period, following ten years at the Disabled Living Foundation.
Since qualifying in 2006, Debra has worked as an occupational therapist in both community and in-patient environments. After three years on a mixed NHS and social care rotation, Debra moved to Brent local authority, where she worked for 5 years. In 2014 Debra split her role between managing her own caseload in the private sector and Barnet local authority’s equipment provision service. Debra now runs our seating assessment training programme.
Useful resources
The importance of good communication
Download the slides for the webinar 'The importance of good communication and its impact on clinical outcomes'
People who watched this also watched...
Beyond comfort: the clinical impact of specialist seating
Seating is more than just comfort—it plays a crucial role in supporting posture, pressure care, and overall well-being. This webinar explores the clinical considerations behind prescribing specialist seating, helping you navigate key factors such as postural support, pressure management, and individual fit. Using case-based reasoning, we’ll discuss how different seating solutions can enhance independence, reduce risk, and improve outcomes for service users with complex needs.
24-Hour care: the person centred approach
Join us for an upcoming webinar exploring the theme of person-centred care through a truly multidisciplinary lens. This engaging session brings together a panel of experienced clinicians and specialists to share their perspectives on what person-centred care means in practice.
Featuring Occupational Therapists Nicola Murphy and Jayne Brewer, Tissue Viability Nurse Sarah Thompson, and Accora Product Specialists Dean Curson and Tom Waplington-both formerly practising physiotherapists- this webinar offers a unique opportunity to hear from a diverse range of professional voices.
Through an open and interactive discussion, our speakers will explore how person-centred care is understood and applied across different roles and settings, offering practical insights that attendees can take back into their own practice.
New year, balanced you: Mindfulness for the health and care professionals
Join Kate Jackson in this interactive webinar exploring mindfulness for health and social care professionals. Kate will guide you through a range of concepts, techniques and considerations, offering practical ways to bring Mindfulness into your daily life to enhance wellbeing. Kate takes a thoughtful, compassionate and inclusive approach to wellbeing, offering a grounded and accessible delivery style.