The importance of good communication and its impact on clinical outcomes
In this session we will explore the various types and styles of communication, how important the way we communicate is and how this may affect the outcome when working with service users and their carers. We will refer to the legislation that guides us and be referred to in these complex cases and know when to seek legal advice for an individual case.
Learning Outcomes
- We will discuss the importance of communication method and style and the impact this can have on our outcomes
- To become familiar with the legislation that is relevant when working with users and family members who may not wish to proceed with the recommendations
- What to consider when the user does not have capacity and the family are resistant to the recommendations.
Meet our Experts
Michael has provided independent legal training in the field of health and social care for 25 years and written many legal books. He also worked at the Department of Health and Social Care for a period, following ten years at the Disabled Living Foundation.
Since qualifying in 2006, Debra has worked as an occupational therapist in both community and in-patient environments. After three years on a mixed NHS and social care rotation, Debra moved to Brent local authority, where she worked for 5 years. In 2014 Debra split her role between managing her own caseload in the private sector and Barnet local authority’s equipment provision service. Debra now runs our seating assessment training programme.
Useful resources
The importance of good communication
Download the slides for the webinar 'The importance of good communication and its impact on clinical outcomes'
People who watched this also watched...
Can care environments be sustainable?
This webinar will ask what we mean by sustainability in care home design. With homes typically being refurbished every 5-7 years, making sure that designs are as environmentally friendly as possible is growing increasingly important, but how do we achieve this? We shall look at the tension which exists within the sector between meeting the needs of the various stakeholder groups and designing sustainably. The webinar will conclude by looking at things we can all do at a micro level.
Swollen legs, stolen lives: how oedema steals mobility and independence
Swollen legs are often dismissed as a minor or inevitable problem. In reality, unmanaged oedema can be the first step toward loss of mobility, independence, and quality of life.
This webinar raises awareness of how lower limb swelling triggers a downward spiral of heaviness, pain, reduced movement, muscle weakness, and fear of activity- often leading to deconditioning and patients becoming 'off-legs.' Everyday coping strategies, such as reduced walking or sleeping in a chair, can unintentionally worsen the problem.
Aimed at all healthcare professionals, this session shifts the focus from treating symptoms to recognising early warning signs and acting sooner. It highlights how simple, timely interventions can protect mobility, prevent avoidable decline, and help people remain independent for longer.
Pressure ulcers – definition, assessment, prevention and treatment
Pressure ulcers are a painful, debilitating condition that can, largely, be prevented. Seen as a measure of harm by NHS England/Improvement and reportable to the CQC in care home settings, understanding how best to protect those within your care from developing a pressure ulcer is an important aspect of care delivery.
Prevention of pressure ulcers is however not always easy and, in some cases, not possible. Understanding how they develop, how to recognise those at risk, how to prevent them and what to do when they do occur is vital knowledge for anyone involved in the care of those vulnerable to pressure ulcers.
Staff with different skill sets can work their way through the whole programme, or they can choose individual modules.