Communication matters it helped me flourish
This webinar discusses the importance of communication and the effect good and bad communication has on service user outcomes. Listening compassionately improves wellbeing and allows us to flourish so we can be the best versions of ourselves in the community.
Learning Outcomes
- Communication has a profound effect on service user outcomes
- The importance of active listening
- The importance of delivering holistic care
Meet our Experts
Dr Allatt astonishingly recovered from the rare condition, Locked In Syndrome, after her brainstem stroke at the age of 39. She wrote about her ‘buried alive’ experiences in her internationally published book ‘Running Free: Breaking out of Locked In Syndrome’. She has dedicated her life since to disrupting global, young stroke and disability issues. Her advocacy and global media notoriety about the improvement possibilities led to a surge from other families seeking her help who are affected by LIS worldwide.
People who watched this also watched...
Care Act, equipment and adaptations provision and integrated working
This two part webinar outlines key duties in the Care Act relevant to assessment and provision of equipment and home adaptations, as well as key legal principles applied by the courts when analysing local authority policies and individual decisions.
Pressure Ulcers - Understanding what went wrong through RCA and PSIRF
This session will consider investigating pressure ulcer incidents within the context of Patient Safety Incident Response Framework (PSIRF) and the new National Wound Care Strategy Recommendations.
Undertaking investigations within your care home or home care team will help you understand what improvements need to be made, if any, to the care being delivered. Demonstrating that this activity is taking place, being acted upon and improving pressure ulcer incidents could support an improved CQC rating.
Optimising posture and positioning to support safe swallowing: a multidisciplinary approach
This session will be delivered jointly by SLT and OT. In this session we will explore the optimum positioning for swallowing and then investigate interventions on how to manage when a person is unable to achieve this optimum position.