Dr Kate Allatt delivers a webinar on the importance of communication and the effect good and bad communication has on service user outcomes.
Kate is passionate about the importance of active listening and treating service users holistically. She aspires to a health and social care system where we design services around service users match as opposed to making patients fit our community services. You support ‘people of determination’ to live their daily lives as well as they can. That’s vital. But if we took the time to listen more, you may discover that sometimes your clients’ physical challenges don’t matter to them as much as they do to you.
Listening compassionately improves wellbeing and allows us to flourish so we can be the best versions of ourselves in the community.