The importance of good communication and its impact on clinical outcomes
In this session we will explore the various types and styles of communication, how important the way we communicate is and how this may affect the outcome when working with service users and their carers. We will refer to the legislation that guides us and be referred to in these complex cases and know when to seek legal advice for an individual case.
Learning Outcomes
- We will discuss the importance of communication method and style and the impact this can have on our outcomes
- To become familiar with the legislation that is relevant when working with users and family members who may not wish to proceed with the recommendations
- What to consider when the user does not have capacity and the family are resistant to the recommendations.
Meet our Experts
Michael has provided independent legal training in the field of health and social care for 25 years and written many legal books. He also worked at the Department of Health and Social Care for a period, following ten years at the Disabled Living Foundation.
Since qualifying in 2006, Debra has worked as an occupational therapist in both community and in-patient environments. After three years on a mixed NHS and social care rotation, Debra moved to Brent local authority, where she worked for 5 years. In 2014 Debra split her role between managing her own caseload in the private sector and Barnet local authority’s equipment provision service. Debra now runs our seating assessment training programme.
Useful resources
The importance of good communication
Download the slides for the webinar 'The importance of good communication and its impact on clinical outcomes'
People who watched this also watched...
Combining postural and pressure management
This webinar shows how pressure and postural management are interlinked and how nurses and therapists can learn from each other and can work together to achieve the most clinically and cost-effective solution for their clients.
Sleep in a Riser Recliner
In this session we will explore the issues around people sleeping in riser recliner chairs – we will look at this issue from a functional occupational performance and a tissue viability perspective.
This session is aimed to enable health care professionals to think around this presenting issue to enable them to have a constructive discussion with people they are working with to come to an agreeable solution.
Clinical justification equipment request forms: the benefits, skills and reasoning behind this essential process
In this webinar we explore why clinical justification is such an essential part of Occupational Therapy and how we can view this often dreaded process in a more positive way.