Communication matters it helped me flourish
This webinar discusses the importance of communication and the effect good and bad communication has on service user outcomes. Listening compassionately improves wellbeing and allows us to flourish so we can be the best versions of ourselves in the community.
Learning Outcomes
- Communication has a profound effect on service user outcomes
- The importance of active listening
- The importance of delivering holistic care
Meet our Experts
Dr Allatt astonishingly recovered from the rare condition, Locked In Syndrome, after her brainstem stroke at the age of 39. She wrote about her ‘buried alive’ experiences in her internationally published book ‘Running Free: Breaking out of Locked In Syndrome’. She has dedicated her life since to disrupting global, young stroke and disability issues. Her advocacy and global media notoriety about the improvement possibilities led to a surge from other families seeking her help who are affected by LIS worldwide.
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By considering the changes that happen to us when we age and careful thought in the contents of the brief, we can produce interiors and environments that can enhance the experience of residents in our Care Homes. In this webinar we discuss those changes and the various ways to produce good interiors.
Customised Equipment- Making Things Possible
This session will provide an overview of REMAP, a national charity that has been making and adapting equipment to meet the unique needs of individuals at no cost to them. The variety and complexity of equipment provided is wide-ranging and limited only by the creativity and skills of its volunteer engineers. The equipment created is explicitly designed for the client.
Sharing case studies, we will showcase the life span of REMAP’s service and explore how your professional curiosity can help clients achieve much more. We will discuss what can be achieved and how to consider the language we use as occupational therapists when working with the engineer. We will explore how you can influence commercial manufacturers to design accessible and cognitive infusion products.
Pressure Ulcers - Understanding what went wrong through RCA and PSIRF
This session will consider investigating pressure ulcer incidents within the context of Patient Safety Incident Response Framework (PSIRF) and the new National Wound Care Strategy Recommendations.
Undertaking investigations within your care home or home care team will help you understand what improvements need to be made, if any, to the care being delivered. Demonstrating that this activity is taking place, being acted upon and improving pressure ulcer incidents could support an improved CQC rating.