Communication matters it helped me flourish
This webinar discusses the importance of communication and the effect good and bad communication has on service user outcomes. Listening compassionately improves wellbeing and allows us to flourish so we can be the best versions of ourselves in the community.
Learning Outcomes
- Communication has a profound effect on service user outcomes
- The importance of active listening
- The importance of delivering holistic care
Meet our Experts

Dr Allatt astonishingly recovered from the rare condition, Locked In Syndrome, after her brainstem stroke at the age of 39. She wrote about her ‘buried alive’ experiences in her internationally published book ‘Running Free: Breaking out of Locked In Syndrome’. She has dedicated her life since to disrupting global, young stroke and disability issues. Her advocacy and global media notoriety about the improvement possibilities led to a surge from other families seeking her help who are affected by LIS worldwide.
People who watched this also watched...
Sleep and sleep hygiene for healthcare professionals
This session provides an overview of good sleep hygiene principles and explores how poor sleep can affect daytime function both physiologically and psychologically.
Participants will develop confidence in supporting sensitive and professional conversations around relationships, intimacy, and sleep. The session equips attendees with practical, evidence-based advice to help improve sleep outcomes in a range of settings.
Sleeping in a riser recliner: What you need to know
This session covers what you need to know about sleeping in a riser recliner, exploring the person’s perspective alongside key postural and functional considerations. Nicola and Jayne will discuss how choice, mobility, mental health, confidence, and risk influence decision-making, supporting practitioners to reason with service users and balance comfort, safety, and autonomy.
Remote assessments and occupational therapy: Legal framework and practical implications
This webinar explores the legal context of remote assessments in health and social care – that is, law relevant to the meeting of people’s needs, their safety and the safety of practitioners. The legal context will include: Care Act 2014, NHS Act 2006, Health and Safety at Work Act 1974 and associated regulations as well as the question of possible common law liability for negligence.